Book from our website and discover the offers waiting for you
/Faq
Faq2018-05-11T14:19:32+00:00

FAQ

Is there a minimum stay requirement?

The minimum stay is 3 nights.

Confirmation mode

To confirm your reservation you have to send complete credit card details with the full name, place and date of birth of the card holder. The payment is in advance at check in and at beginning of new month of stay.

How do I check-in?

Upon arrival at number 16 Via Gaeta, ring bell number 29.

When can I check-in?

Check in is by appointment between 13.00 and 22.00.
If your arrival is scheduled before or after this time please communicate this to us.

When do I pay?

For stays of less than 30 days, full payment is due in advance at the time of check-in. For long stay bookings of more than 30 days, payment is due in full at the beginning of each new month.

Do you issue invoices?

We issue invoices directly to the guest or to their company.

How much do you charge for children?

Children under three years of age stay free. On request we can provide a cot in the parents’ room.

What local amenities are there?

Within a 150m radius of the apartments you will find two supermarkets, a fruit and vegetable market, two bakeries, a dry cleaners, a coin operated launderette, bars, restaurants, a cobbler, two newsagents, two chemists and two tobacconists. Within easy walking distance there are numerous bus stops offering routes all over the city. It’s around 300m to the underground station for the B line and around 700m to the underground station for the A line. Termini station is about 5 minutes on foot.

What time do I have to check out?

We kindly ask that you check out by 10.30 a.m.

What happens in the event of damage?

The cost of any damage found at the time of check out will be calculated in accordance with the applicable damages list.

How do I cancel my reservation?

The booking is cancellable without charge up to 11 days before the check in date. For cancellations 10 days or less before the check in date, or in cases of ‘no show’, we will charge 100% of the total stay or of the first month in the case of bookings for a period of more than 30 days). For ‘long stay’ bookings any decision to leave before the agreed check out time, must be communicated to us with at least 30 days notice or a cancellation fee equivalent of one month’s stay will be charged.

Are pets allowed?

We regret that pets are not allowed.

Are additional guests allowed?

Yes, where it’s possible. The charge for each additional guest is € 30 per day.