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Faq2019-04-05T12:31:10+01:00

FAQ

How to confirm the reservation

To confirm the reservation, it is necessary to send the complete the credit card details with the name and surname of the holder. The payment is in advance at check in or at beginning of new month of stay by credit card, debit card or cash.

How do I check-in?

The check in is by appointment. Once you arrive in Via Gaeta 16, please ring at “Residenza Termini” and we will open the main door we will reach you at the ground floor to bring you to the apartment.

When can I check-in?

The check-in is by appointment between 1:30 pm and 10:30 pm.
Please note that late check in after 10:30pm until 1:00am is possible only with an additional cost of € 30,00. After 1:00am is never possible. Remember that it takes about 2 hours from the airport to the apartment.
Early check-in outside the given times is never possible, but you can leave your luggage in the storage. The apartment will be available at 1:30 pm (13:30), not before.

When do I pay?

For stays of less than 30 days, full payment is due in advance at the time of check-in. For long stay bookings of more than 30 days, payment is due in full at the beginning of each new month.

Do you issue invoices?

We issue invoices directly to the guest or to their company.

How much do you charge for children?

Children under three years of age stay free. On request we can provide a cot in the parents’ room.

What local amenities are there?

Within a 150m radius of the apartments you will find two supermarkets, a fruit and vegetable market, two bakeries, a dry cleaners, a coin operated launderette, bars, restaurants, a cobbler, two newsagents, two chemists and two tobacconists. Within easy walking distance there are numerous bus stops offering routes all over the city. It’s around 300m to the underground station for the B line and around 700m to the underground station for the A line. Termini station is about 5 minutes on foot.

When I have to check out

The check-out is until 10:30 am and the luggage storage is at your disposal for € 5,00/day/box.

What happens in the event of damage?

The cost of any damage found at the time of check out will be calculated in accordance with the applicable damages list.

Cancellation policy

Stays up to 7 nights:
The booking is cancellable without charge up to 7 days before the check in date (168 hours before 00:00am of the check in date). For cancellations 7 days or less before the check in date, or in cases of ‘no show’, we will charge 100% of the total stay.

Stays over 7 nights:
Cancellations made after the confirmation of the reservation are not accepted and the full amount of the whole stay will be withheld. In the case of No-Show for stays of more than one night, and missing communication regarding the no-show of the first-night stay, the reservation could be consider cancelled for the whole stay.

Are pets allowed?

We regret that pets are not allowed.

Are additional guests allowed?

Yes, where it’s possible. The charge for each additional guest is € 30 per day.